These Terms and Conditions govern your use of the Mizoram Buy & Sell marketplace (the "Platform"), operated for the benefit of buyers, sellers, stores, delivery partners and service providers in Mizoram, India. By registering, accepting the Terms at sign-up, or using any part of the Platform, you enter a binding agreement with us. If you do not agree with any provision of these Terms, you must not create an account or use the Platform.
You must be at least 18 years of age, or have the consent of a parent or guardian, to use the Platform. You must provide accurate, complete and current information at registration. We may verify your identity, phone number or address, and we may decline or close accounts that fail verification or that we reasonably suspect of unlawful or abusive activity.
You register with a valid email address and create a password. You are responsible for keeping your login credentials confidential and for all activity under your account. You agree to notify us immediately through Customer Care of any unauthorised use of your account. Accounts may not be transferred or sold without our written consent.
All users must maintain a complete profile including a profile photo, full name, phone number, district, place or locality, and a full delivery address before buying, selling, opening a store, requesting services or registering as a delivery partner. Addresses are used for orders, delivery and verification. Buyer addresses are never displayed publicly and are shared only in connection with fulfilling an order or a delivery.
Buyers must provide accurate delivery details, pay the correct product price, pay any applicable delivery charge shown before payment, and accept or arrange receipt of their orders. A buyer must not dispute a payment falsely or attempt to obtain goods without payment. Buyers are responsible for confirming the condition and description of an item before purchase.
Sellers are responsible for the accuracy, legality, condition, pricing, availability and delivery of their listings. Sellers must fulfil paid orders promptly, must not collect a second delivery fee after delivery payment has been verified, and must provide truthful information about their products and themselves. Sellers remain fully liable for the goods they list.
Listings must be genuine, accurately described and priced, and must comply with applicable law. New listings are subject to review by administrators before publication. We may reject, suspend or remove listings that violate these Terms, and repeat violators may have their accounts suspended.
Photos and videos you upload must be your own or properly licensed, and must truthfully represent the item. Media is stored in platform storage and may be removed if it is misleading, infringes rights, or violates these Terms.
Placing an order creates a binding offer to purchase. An order is confirmed when the buyer's product payment has been captured and verified. Until payment is verified, an order may be cancelled by the buyer or the seller. Sellers may confirm, ship and mark orders delivered in line with the status shown on the Platform.
Product payments are processed through Razorpay. A payment is considered complete only after server-side verification of the Razorpay signature and payment status. Buyers must not rely on on-screen messages alone; the order is paid only when the Platform records it as paid. Payment failures are not treated as payment.
Delivery may be arranged by the seller directly, through an approved delivery partner, or by buyer pickup. Free-delivery listings carry no delivery charge to the buyer, and the seller arranges and pays delivery. Where a buyer requests delivery and the listing charges delivery separately, the exact charge is shown before the buyer pays it.
Delivery partners set their own charges for the places they serve. A buyer pays a delivery charge only when a delivery partner with a published charge for the buyer's place has been assigned. If no partner serves the destination, delivery is unavailable and no invalid delivery request will be created.
Where a seller selects Free Delivery, the buyer is charged ₹0 for delivery. The buyer may never be charged a delivery fee for a free-delivery order, regardless of how the seller arranges the delivery partner.
Delivery partners register with their name, photo, phone, district, places served, availability and per-place charges. Partners are independent service providers, not employees of the Platform. Partners are matched by district, preferring those who serve the buyer's exact place.
Delivery payments are separate from product payments and are verified server-side through Razorpay. A seller must never collect a second delivery charge after a delivery payment has been successfully verified. The system prevents duplicate delivery charges for the same order.
Returns and refunds are governed by the Refund Policy. Refunds, where approved, are returned through the applicable payment method and may take time depending on the payment provider and bank. Damage or incorrect items must be reported promptly with supporting evidence.
Unpaid orders may be cancelled by the buyer or seller. Paid orders are generally not cancellable online; any request must be made through Customer Care and is subject to the Refund Policy. Delivery may be cancelled when rejected by a delivery partner, on payment failure, or when delivery is unavailable, and the order will not be left stuck indefinitely.
Vehicle listings must include accurate information. RC, insurance, PUC, fitness and other verification documents are private and are accessible only to the vehicle owner and authorised administrators. Documents are never displayed publicly; listings show only a verification status such as "Documents Verified".
Stores are business profiles within the Platform. Store owners control their store name, logo, banner, address, description and contact preferences. Stores may be reviewed or removed for prohibited content, spam or violation of these Terms.
Store Owner accounts pay a one-time store opening fee of ₹2 through Razorpay, which is verified server-side before the store is activated. Farmers and Seed Sellers are exempt from this fee. A store is activated only after successful verification; a failed payment does not activate a store. Duplicate charging is prevented.
Farmers and Seed Sellers may open a selling area or store without paying the ₹2 store opening fee. They remain subject to all other seller obligations under these Terms.
Service providers advertise their services, and users may submit custom service requests describing size, quantity, design, deadline and requirements. Service listings are subject to admin approval. The Platform connects parties but is not a party to any service agreement between a provider and a customer.
Only verified buyers who actually purchased a product may review it. Reviews must be honest and must not contain abusive, defamatory or promotional content. Fabricated or manipulated reviews are prohibited and may lead to account suspension.
Users may report suspicious listings for reasons including scam, fake product, wrong information, prohibited product, fraud and other. Administrators review and resolve reports. Knowingly submitting a false report may itself lead to action against the reporting account.
Users may not list illegal goods or services, stolen property, weapons, counterfeit goods, banned substances, or any item whose sale is prohibited by Indian law. We will remove prohibited listings and may report serious violations to the authorities.
You grant the Platform a non-exclusive licence to host, store and display content you upload (photos, videos, descriptions, reviews) for the operation of the marketplace. You warrant that you own or have the right to use such content and that it does not infringe the rights of others.
Your personal information is handled in accordance with the Privacy Policy. We do not publicly expose your address, phone number (unless you choose to display a store number) or private documents, and we do not sell your personal data.
We may suspend or block accounts for breach of these Terms, fraud, abuse, repeated violations, or risk to other users. Blocked accounts cannot use the Platform. Administrators cannot block their own admin accounts.
The Platform may apply a commission on completed sales as configured from time to time. Commission is calculated only from verified payments and is reflected in the seller amount shown to sellers and administrators. Changes to commission rates will be communicated in advance.
Delivery partners must keep their profile and charges current, accept only deliveries they can fulfil, follow the valid status transitions (Accepted, Picked Up, In Transit, Delivered), handle goods carefully and professionally, and not demand additional payment from buyers beyond the verified delivery charge.
The Platform's name, logo, design, text and software belong to Mizoram Buy & Sell and its licensors. You may not copy, modify, scrape or reuse Platform content or branding without permission. Your own content remains yours as described in Article 26.
The Platform provides the marketplace as a facility connecting independent users. To the maximum extent permitted by law, we are not liable for direct or indirect losses arising from transactions between users, delivery arrangements, service agreements, or reliance on listings. Nothing in these Terms limits liability that cannot be limited by law.
Users should first contact Customer Care to resolve order, payment and delivery disputes. Disputes that cannot be resolved may be submitted to mediation or the courts at Aizawl, Mizoram, India, subject to applicable law.
We may update these Terms from time to time. When we do, we will require you to accept the new version before continuing to use the marketplace. Continued use after the new version takes effect constitutes acceptance.
For assistance with orders, payments, delivery, accounts, listings or reports, contact Customer Care at the numbers published on the Contact page or by email at Mizorambuyandsell@gmail.com. Always include order numbers and never share passwords, OTPs or payment-card details.
By ticking the acceptance checkboxes at registration ("I agree to the Terms & Conditions", "I agree to the Privacy Policy", "I understand the marketplace rules") and continuing to use the Platform, you accept these Terms in full. The Platform records your user ID, the terms version and the acceptance time.